FAQ:  Frequently Asked Questions

Click the question to see the answers.

• Do You Support Macintosh? (Yes!)

• How Do I Change My Password, Domain Tail Or Local Dial-Up Number?

• How Do I Change Or Add E-Mail Accounts?

• How Do I Check Billing Invoices & Billing Statements?

• How Do I Change My Credit Card Info?

• Where Can I View Your Usage Agreement?
• How Do I Connect While Traveling?
• How Do I Check E-Mail From Work Or A Friend's House?
• How Does LaunchNet Fight Spammers?
• How Can I Fight Spammers?
• How Can I Find the Headers of an E-mail Message?
• How Can I Remove Pop-up Ads And Spyware?
• How Do I Open A "Zipped" File?
• Do I Get A Personal Website Or FTP Folder?
• How Do I Check Your Network Status?
• How Can I Get Tech Support? (online instructions, e-mail & phone options)
• How Can I Cancel From My Prior ISP?

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